Privacy Policy

Last updated: 2025

Who we are

Silkamira ("we", "us", "our") is a wellness brand based in the United Kingdom. For the purposes of UK GDPR and the Data Protection Act 2018, Silkamira is the data controller for personal data collected through this website. You can reach us at [email protected] or Montfichet Rd, London E20 1EJ, United Kingdom.

Data we collect

We aim to collect only what we need. Depending on how you use the site, this may include:

• Contact details you provide — such as your full name and phone number when you submit the order form.
• Communications — the content of any message you send us by email or phone.
• Technical and usage data — limited information collected by essential and, where you consent, analytics cookies. See our Cookie Policy.

How we use your data

We use personal data to:

• respond to order requests and enquiries;
• contact you by phone about a request you have submitted;
• operate, maintain and improve the website;
• meet our legal and regulatory obligations.

Lawful basis for processing

We rely on the following lawful bases under UK GDPR: consent, where you have given it (for example, non-essential cookies); legitimate interests, in operating and improving our site and responding to enquiries; and legal obligation, where processing is required by law.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us operate the website or communicate with you, and only where they are bound by appropriate confidentiality and data protection obligations. We may also disclose data where required by law.

Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, or as required to meet legal obligations, after which it is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. Where processing is based on consent, you may withdraw it at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Contact us

For any privacy question or request, contact us at [email protected], call +44 2082217300, or write to Silkamira, Montfichet Rd, London E20 1EJ, United Kingdom.